Today in my leadership class..i really enjoyed talking about 3-part-assertiveness.
Some brief notes I took and like to share:
-Being controlling, is not being assertive.
-Pick your battles
-But you can’t just let things go because they are small..things can escalate
-Many don't assert themselves b/c they fear the counter attack
-Good communication means good preparation
-crocodile tears make you look pathetic
Communication:
"State issue.."
[responses]
"I can see..."(reflection)
"Re-state issue and expectation"
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